Restaurant Captain
Gypsy Grand Restaurant
- Experience :3-5 years
- 101 Pancham Avenue, Susen Tarsali Ring Road, Tarsali
- 53 days ago
- INR15000-INR18000/Month
- Skill :
- Industry:Restaurants
- Department:F&B Service
- Role:Captain
Job Description
Job Description for Restaurant Captain
POSITION TITLE: Restaurant Captain / Restaurant Supervisor
REPORTS TO: Restaurant Manager
POSITION SUMMARY:
As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.
Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
RESTAURANT CAPTAIN DUTIES AND RESPONSIBILITIES:
- Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give fond farewell to guests conveying anticipation for their next visit.
- Assist guest with table reservation.
- Assist guest while seating. Set tables according to type of event and service standards
- Ensure guests are serviced within specified time.
- Has a good knowledge of menu and presentation standards.
- Communicate with guests and employees using a positive and clear speaking voice.
- Able to answer any questions regarding menu and assist with menu selections.
- Able to anticipate any unexpected guest need and reacts promptly and tactfully.
- Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions
- Communicate effectively to provide clear direction to the staff.
- Organize and conduct pre-shift and departmental meetings
- Record transaction / orders in Point of Sales systems at the time of order.
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check with guests to ensure satisfaction with each food course and beverages.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Present accurate final bill to guest and process payment.
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Ensures that hotel brand standards and SOP's are consistently implemented.
- Work with fellow staff members and manager to ensure that the restaurant achieves its full potential.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Take an active role in coaching and developing junior staff.
- Any other duties related to food and beverage service assigned by the manager.
PREREQUISITES:
- Should have a pleasing personality.
- Excellent guest service skills.
- Good knowledge of food and beverage service.
EXPERIENCE:
- 3 – 5 years of work experience in Food & Beverage, along with 2 year experience in a Captain position or a similar role an advantage.
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