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GRE

Dadus Sweet Emporio

Experience :3-5 years
273/5, Baner Main Road, Baner
83 days ago
INR10000-INR20000/Month
Skill :

Industry:QSR
Department:Front Office
Role:Guest Relation Executive

Job Description

As a Guest Relations Officer at a Mithai Shop (also known as a sweet shop), your role involves ensuring delightful experiences for customers who visit the shop to indulge in delicious Indian sweets. Here’s a more specific job description tailored to the context of a mithai shop:

Warmly Greeting Customers:

Welcome customers as they enter the mithai shop with a friendly smile and positive attitude.
Make them feel comfortable and valued from the moment they step in.

Assisting Customers:

Provide information about the various mithai (sweets) available, including their ingredients, flavors, and special features.
Assist customers in making choices based on their preferences.
Answer any questions related to the mithai selection.

Handling Orders and Transactions:

Take orders from customers for specific mithai items.
Ensure accurate billing and handle cash transactions.
Pack the mithai neatly for takeaway or gift purposes.

Maintaining Cleanliness and Presentation:

Keep the shop area clean, organized, and visually appealing.
Arrange mithai displays attractively to entice customers.
Regularly check the freshness of mithai and remove any stale items.

Handling Customer Feedback and Complaints:

Listen attentively to customer feedback, whether positive or negative.
Address any complaints promptly and professionally.
Strive to resolve issues to the customer’s satisfaction.

Building Customer Relationships:

Remember regular customers’ preferences and greet them by name.
Engage in friendly conversations and build rapport.
Encourage repeat visits by offering loyalty programs or special discounts.

Assisting with Special Orders and Events:

Help customers place orders for special occasions (festivals, weddings, birthdays, etc.).
Coordinate with the kitchen staff for customized mithai orders.
Ensure timely delivery or pickup of special orders.

Requirements and Skills:

Passion for Sweets: A genuine love for mithai and enthusiasm for sharing it with others.
Excellent Communication: Clear communication skills to interact effectively with customers.
Customer-Centric Approach: Always prioritize customer satisfaction.
Attention to Detail: Ensure accurate billing, packaging, and cleanliness.
Basic Math Skills: For handling cash transactions.
Positive Attitude: Create a welcoming atmosphere in the shop.
Team Player: Collaborate with other staff members.
Flexibility: Willingness to work during peak hours and festive seasons.

Remember, as a Guest Relations Officer in a mithai shop, you play a crucial role in making every customer’s visit a memorable and sweet experience! 🌟🍬