Reservation Executive
Sarovar Hotels
- Experience :3-5 years
- Chakala, Andheri East, Mumbai
- 130 days ago
- INR18000-INR20000/Month
- Skill :
- Industry:Hotels
- Department:Front Office
- Role:Front Office Executive
Job Description
OSITION SUMMARY:
- She primarily focuses on the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner.
- Achieving customer satisfaction and room revenue goals while taking guests through the booking process.
Roles and Responsibilities
- Courteously and promptly handle all reservation requests on the telephone and email
- Listen effectively to the customer and capture relevant information
- Ask relevant questions to understand the customers requirement and answer customer queries
- Well informed of the Hotel facilities and packages
- Maintain correspondence for each reservation request as per date and month
- Take notes during the call and feed data into the database
- Follow confirmation schedules as per instruction
- Make necessary amendments to a guest booking
- Handling and managing reservations process
- Familiarity with Hotel Reservations software - IDS
- Monitor room booking for multiple location
- Handle inquiries and obtain correct information regarding details of reservation
- Confirm and process reservation requests.
- Ensure all information pertaining to reservations are properly taken and entered into the system
- Handle group bookings as well as end to end reservations processes
- Check arrival list for next day arrival bookings
- Work closely with Front Desk and other departments, to ensure guest requirements are met
- Perform any other duties as assigned by management
Desired Candidate Profile
- Good verbal and written communication skills
- Must be able to fluently speak English and Hindi
- A good listener and passionate about helping people
- Highly organized
- Able to prioritize & multitask
- Able to learn and adapt
- Able to work on a flexible schedule
- Prior experience in Hotel Front Office, customer service/support roles.
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