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ITC SHERATON, NEW DELHI

Experience :6-8 Years
District centre Saket, New Delhi
152 days ago
INR60000-INR70000/Month
Skill : Service performance excellence, performance assessment, Guest concerns & Feedback management skills, supervisory levels,

Carry out change to improve process.
Coach team members to enhance service performance.
Conduct staff performance assessment process.
Engage in initiative to improve service.
Ensure sustainable business operations through adoption of environmental practices.
Foster teams’ initiatives and creativity.
Lead team to build operational plan.
Make use of critical thinking and analytical skills at work.
Manage a diverse service setting.
Manage operations for service excellence.
Manage guest experience.
Manage guest/residents’ concerns and feedback.
Oversee housekeeping operations in rooms, laundry and public area.
Read and assess work reports.
Solve problems and make decisions at supervisory level.
Support workplace relations and diversity.
Support innovation process within own scope of work in business unit.
Take measures to prevent loss/risk.