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Front Office Associate Demo Hotels

Gurgaon, Haryana

Job Title: Front Office Associate
Industry: Hotels
Department: Front Office
Job Role: Front Office Associate
Shift: Rotating Shift
Job Experence: 1-2 Years
Job Type: Full-time
Duration Type: N/A Days
Language Known: Hindi, Punjabi, English
Qualification: Graduate, Any Certificate In Hospitality, Any Hospitality Graduate
Gender Preference: Both

Job Description

Courteously and promptly handle all reservation requests on the telephone and email
Listen effectively to the customer and capture relevant information
Ask relevant questions to understand the customers requirement and answer customer queries
Well informed of the Hotel facilities and packages
Maintain correspondence for each reservation request as per date and month
Take notes during the call and feed data into the database
Follow confirmation schedules as per instruction
Make necessary amendments to a guest booking
Handling and managing reservations process
Familiarity with Hotel Reservations software - IDS
Monitor room booking for multiple location
Handle inquiries and obtain correct information regarding details of reservation
Confirm and process reservation requests.
Ensure all information pertaining to reservations are properly taken and entered into the system
Handle group bookings as well as end to end reservations processes
Check arrival list for next day arrival bookings
Work closely with Front Desk and other departments, to ensure guest requirements are met
Perform any other duties as assigned by management