Front Office Associate

Demo Hotels

  • Experience :1-2 Years
  • Gurugram
  • 24 days ago
  • INR10000-INR12000/Month
  • Skill : Manage guests, Check in and check out, Strong inter personal communication skills,
  •   Industry:Hotels
  •   Department:Front Office
  •   Role:Front Office Associate

Job Description

  • Courteously and promptly handle all reservation requests on the telephone and email
  • Listen effectively to the customer and capture relevant information
  • Ask relevant questions to understand the customers requirement and answer customer queries
  • Well informed of the Hotel facilities and packages
  • Maintain correspondence for each reservation request as per date and month
  • Take notes during the call and feed data into the database
  • Follow confirmation schedules as per instruction
  • Make necessary amendments to a guest booking
  • Handling and managing reservations process
  • Familiarity with Hotel Reservations software - IDS
  • Monitor room booking for multiple location
  • Handle inquiries and obtain correct information regarding details of reservation
  • Confirm and process reservation requests.
  • Ensure all information pertaining to reservations are properly taken and entered into the system
  • Handle group bookings as well as end to end reservations processes
  • Check arrival list for next day arrival bookings
  • Work closely with Front Desk and other departments, to ensure guest requirements are met
  • Perform any other duties as assigned by management

  • Demo Hotels
  • Industry :Hotels
  • Total Employees:90
  • Founded In : 2023
  • Tag :
  • Website :www.shiftz.in